Pepperfry Mumbai is looking for Customer service escalators: Samurai & Shogun & TL
Location: Vikhroli, Mumbai

Requirement :
Ability to effectively lead and work with cross-functional teams for complaint investigation, root cause analysis, identification, and implementation of corrective/preventative actions.
Effectively identify and manage a list of issues from inception to resolution.
Develop and maintain a prioritized Issue List and Action Plan to drive resolution to critical issues.
Samurai - Minimum 2 years of experience in dealing with customers over calls
Shogun - 2 - 3 years of experience in handling customer service and Escalation (Mandatory)

Qualification: Any Graduate
Shift timings : 09: 00 am to 07:00 pm
Package: Samurai - Up to 2.80 LPA (Depending on Skills and experience)
Shogun - Up to 3 LPA (Depending on Skills and experience)
Weekly Off :1 Rotational Off
Age: Upto 30 years
Send your CV to the below mail: manishakumarikar©